Returns & Exchanges
At Lorenzo, we strive for perfection in every garment, but if you are not completely satisfied with your purchase, we offer a seamless 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original box with all designer tags attached to ensure the return is accepted by our quality team.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the exterior of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing